Our warranty and service entitles buyers to 24/7 technical support and a 1 year Warranty term. The Warranty covers software and hardware replacements, including parts and labor.
Our Customer care plan is comprised of 3 tiers, which offers services from basic software updates to full support which covers hardware replacement (including labor and parts) and BackupMax, a remote hosting backup service. Services may be dependent on customer demand and system configurations.
- SILVER Edition
– Silver Edition – Software maintenance and updates OR Hardware maintenance
– Silver Edition Plus – Silver Edition benefits + remote backup hosting
- GOLD Edition
– Gold Edition – Software maintenance, updates, and hardware maintenance
– Gold Edition Plus – Gold Edition benefits + remote backup hosting
- DIAMOND Edition
Eligible for POS system users under warranty or an upgrade service contract
– Diamond Edition – Full maintenance support including replacement of parts + labor
– Diamond Edition Plus – Diamond Edition benefits + remote backup hosting
– Diamond Edition BackOffice – Diamond Edition Benefits + BackOffice
– Diamond & BackOffice Plus – Diamond Edition benefits + BackOffice + remote backup hosting