Service Contract

Benefits

• Troubleshooting in case of technical difficulties via telephone or internet.
• Free software update and hardware supports and repair or replacement.
• Loan for major hardware, computer, monitor and printer is available for Gold or higher plans

Note:

• All service contract premium payments will be charged monthly through the end of the contractual term. Renewals are processed automatically via ACH, e-Check, or to the authorized credit card on file unless the customer provides with a written cancellation notice 3 months prior to the renewal date.
• Tech support covers all hardware provided by Arbelsoft, except for the replacement or repair costs of optional hardware.
• All payments are non-refundable and the policy is non-transferable.
• Shipping & handling cost is not included. Customer’s responsibility to cover all return shipping with insurance.
• Silver Support Package only has basic and preliminary hardware support including things like assistance with driver installation and verifying port numbers. We do not provide extensive hardware support or trouble shooting, if you require it please get the Gold Package.
• All clients with Synchmax and / or Backoffice options, must purchase a separate corresponding plans for support.
• Support is available for optional items such as Scales, Scanners, Tag Printers and more.
  Please contact us for more information on protecting those investments. 877-970-1212

Customer Support with NO support contract

We offer an instant support service to our customers allowing you to be assisted without purchasing a customer care contract. In addition to the fee schedules listed on this page we offer a loaner computer service. At the cost of $15 per day, beginning on the day we ship, you may use our loaner service for when your PC goes down. Once, you return the loaner after the service we will calculate the total charge. For the repair service, which requires an authorization form, you have two methods of support. Rates are as follows:

• Sending the system to our HQ, Initial charge: $160.00, then $160.00/hour plus parts & shipping.
• Internet or phone support : Initial charge, $40 then $160.00/hour, $40.00/every 15 minutes.

License Transfer

• All Arbelsoft products require a new password in order to change the Store information. There will be no charge for a new password if the license is less than a year old or if it's the same ownership at the same location. However, a transfer fee is required anytime ownership has changed. Arbelsoft has the right to, at any time request the license transfer fee of $350.00 plus a penalty charge of $100 should the customer change the store information under false pretenses.
• The license may be transferred at any time to a new user or location by paying $350, Additional training or modifications to the program is available at the hourly support rates.
• Please note, Arbelsoft does not support any none registered, or falsified customer system(s) or software(s).

Warranty

• Buyers are entitled to software and hardware included parts and labor for a 1 year warranty term. Following warranty, Customer Care Plan option available at the aforementioned prices.
• All payments are non-refundable and the policy is non-transferable.
• Renter are entitled to the Diamond Edition Support Contract, includes parts coverage with a 48 month contract period. Re-contract and automatically become entitled to the Diamond Edition.
• We do not setup, support or replace hardware or software provided by third parties.

Returns

• A 25% restocking fee will be charged for all returned item(s).
• Items can only be accepted if returned in the original box and in re-sellable condition.
• All returns must be made within 30 days of delivery.